Refund policy
Refund Policy
You have 30 days from delivery to ask for a refund, and you do not need to send the item back.
How refunds work
- Ask within 30 days: email us at support@heatly.us within 30 days of delivery with your order number and the reason.
- We may ask for a photo of the item to help us understand the problem.
- No return needed: you do not need to send the item back. You can keep it, give it away or donate it.
- Your refund: approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few more days to show it.
Damaged, defective or wrong items
If your cloak arrives damaged, the heating does not work, or you received the wrong item, email us with your order number and a photo or short video of the problem. We will send a free replacement or give you a full refund, whichever you prefer.
Holiday refunds
Orders placed between November 1, 2026 and December 24, 2026 can be refunded until January 31, 2027, so gifts can be sorted out after Christmas.
Exchanges
To get a different color, ask for a refund and place a new order, or email us and we will help.
When we cannot give a refund
- Requests made more than 30 days after delivery, except holiday orders as described above
- Damage caused by misuse, such as using a power source other than a 5V USB power bank
- Repeated refund requests that look like misuse of this policy
Cancellations
You can cancel for a full refund within 12 hours of ordering, as long as your order has not shipped. After it ships, please ask for a refund as described above.
Late or missing refunds
If you have not received an approved refund after 10 business days, check with your bank or card company first, then email us at support@heatly.us.
Shipping Policy
We ship only to addresses in the United States, and standard shipping is free on every order.
Processing time
Orders are packed and shipped within 1–3 business days (Monday to Friday, not counting holidays). Your order ships from our fulfillment partner's warehouse in China.
Delivery times
|
Shipping method |
Cost |
Delivery time after shipping |
|---|---|---|
|
Standard, tracked |
Free |
10–15 business days |
Delivery times are estimates. Carriers can be slower during the holidays and bad weather.
Christmas delivery
Order by November 25, 2026 for standard delivery before December 25. We cannot guarantee delivery dates once a package is with the carrier.
Tracking
When your order ships, we email you a tracking number. Tracking can take 2–5 days to show its first update.
Where we ship
We ship to all 50 US states. We do not currently ship to PO boxes, APO/FPO military addresses or outside the USA.
Customs and import duties
Your order ships to you from China. Our prices include any US import duties and taxes, so you will not pay anything extra on delivery. If a carrier ever asks you to pay duties or customs fees, email us at support@heatly.us and we will reimburse you.
If your order is delayed
If we cannot ship your order within the time stated above, we will email you with a new shipping date. You can then choose to wait or cancel for a full refund.
Lost or missing packages
If your tracking has not updated in 10 days, or it shows delivered but you cannot find it, email us at support@heatly.us within 30 days of the expected delivery date. We will work with the carrier and send a replacement or a full refund.
Wrong address
Please check your shipping address at checkout. To change it, email us within 12 hours of ordering. We cannot replace orders sent to an incorrect address given at checkout.
Orders with several items
If you order more than one item, they may arrive in separate packages on different days.